Practice Information

Appointments
Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make an appointment.
After Hours Access
For advice and healthcare after hours, please call GP Access 1300 130 147. They provides telephone advice to help you to decide what to do, and if you need to see a GP after hours, you will be directed to the nearest clinic which is situated at Belmont Hospital. For more information about GP Access After hours please click
https://hunterprimarycare.com.au/gp-access-after-hours/
Telephone Access
All phone calls are answered by our receptionists who have received complete training in triage. Emergency calls might be transfered to nurse.
If you wish to speak to your GP on telephone please ask for telephone appointment.
Repeat Prescriptions
We do not believe that it is in the best interests of your health to issue repeat prescriptions and referrals without consultation. Please ensure that all your prescriptions and referrals are up to date when consulting your doctor. If you are unable to attend, please book a telephone appointment with you GP.
Test Results
You are requested to ring the surgery to obtain results of any tests that have been organised for you. If results are abnormal you will recieve a text message on your mobile phone advising you to make appointment with your doctor. If you do not have the facility we will call on your telephone or write you a letter. For your safety our reception staff has been advised not to discuss any results over phone apart from doctors comments.
Reminders
We use reminder system to offer preventative health services e.g. breast cancer screening, cervical cancer screening, bowel cancer screening and many more. You will recieve these reminders via text, phone or letter. If you do not wish to be contact please discuss with reception staff.
Access to Medical Records
You have the right to access health information about yourself that we hold in our medical records. A charge of 50$ applies to any request to copy of full medical record regardless of purpose. If you want part of your medical record transferred your doctor will charge you for their time. Please speak to our reception staff for more information.
Patient Feedback
Our aim is to continually improve our services. From time to time we will invite patients to complete a questionnaire on how this can be done. These surveys will be confidential and voluntary.
There is a suggestion box located at reception where you can put your suggestions for us.
Complaints
If you are unhappy with any aspect of your care, please discuss it with your doctor or our practice manager. We will lodge your complaint and provide you with our repsonse. If resolution is not achieved you can contact Health Care Complaints Commission (Ph: 1800 043 159 )
Children
A responsible adult should accompany children. The practice reserve right to ask for identification e.g. medicare care card to acertain such. Please supervise your children all the time during your visit.
Zero Tolerance
Unacceptable behaviours will result in ban from this practice and premises
- Using bad language or swearing at practice staff in person or over telephone
- Any physical violence (or gestures of physical violence) towards any staff members
- Verbal abuse towards the staff in any form including insults and threats
- Smoking inside practice
- Failure to leave consultation room when asked